Last-minute cancellation

It can always happen that you don't feel well just before the gig starts, or you are unable to come for some other reason. It is of utter importance to contact the client in such situations. As a self-employed, you are obliged to arrange a substitute. Always do this in agreement with the client because otherwise they may simply reject the substitute.


Look for a substitute


As a freelancer, it's your liability to look for a substitute. Always do this in agreement with the client because otherwise they may simply reject the substitute. 


Tip: try looking for a substitute in our WhatsApp group. Click here to join. 


Can't find a replacement? 


This means you have not completed the gig and it will affect your show-up percentage. Clients see your show-up percentage when you respond to a gig. After three times, we'll have to block your account.


Show-up percentage


Clients get to see your show-up percentage every time you react on a job. A client can base their decision on whether they choose you off of this percentage.


Three no-shows


It is of utter importance that we can trust each other and count on each other. No-shows can not be accepted as they only lead to problems and disappointment for the clients, but also the trust within our community will be damaged. After a third no-show for a planned job, we are obligated to block your account.


To lift the ban from your account, we'll invite you for a phone call. Here you have the possibility of talking the situation through and correct any misunderstandings. We'd like to know what happened so we can avoid such circumstances in the future.


Read more about the cancellation policy here.